Data deletion instructions

Data that may be involved

If you have an account, we may store your email, password hash (if any), google_sub / facebook_sub, designs saved on the server, sign-in/sign-out records (IP + time), and product-usage events in server logs, as described on the Privacy page.

What you can do yourself right away

• Delete individual designs from the `/designs` catalog after you sign in
• Log out to remove the JWT and email from the browser (localStorage)
• Clear this site’s data in the browser to remove the threed_device_id cookie and any remaining tokens
• On Facebook: Settings & Privacy → Settings → Apps and Websites → remove Tailorsim — removing the app on Facebook does not automatically delete your account on our servers; also follow the request steps below

Request account and server-side data deletion

Contact the operator of the instance you use. Include the account email you want deleted and state that you want the account and related data removed.

If this instance has a support email configured, it appears at the bottom of this page — use that address. Otherwise contact your organisation’s administrator or the channel you were given when you started using the service.

After the request is received and your identity is verified, the operator will delete or de-identify account data, server-side designs, and related records per that instance’s retention policy.

Deletion may take several business days — you will get a reply when it is done or if more information is needed.

Out of scope for this request

• Guest editor work that lives only in your browser — clear site data yourself
• Copies you already downloaded or shared elsewhere
• Infrastructure logs held by the host outside the app database (if any), under that host’s own policy